Furniture Galore

CUSTOMER SERVICE REQUEST

Please take time to complete the details below so we may assist you in promptly resolving your request. It is our aim to rectify any problem relating to our service or products, to ensure you the customer are fully satisfied with your purchase.

DATE:

INVOICE NUMBER:

DATE GOODS RECEIVED:

CUSTOMER NAME:

CUSTOMER ADDRESS:
Your Address

IS THIS YOUR FIRST POINT OF CONTACT?

CUSTOMER DAYTIME PHONE NUMBER:

If answer is NO then please fill in the following questions.

HAVE YOU RECEIVED A CUSTOMER SERVICE NUMBER FROM THE STORE?

WHO HAVE YOU SPOKEN WITH AT THE STORE ABOUT YOUR COMPLAINT?

NAME OF GOODS:
Include color if applicable.

TO ASSIST US IN HANDLING YOUR COMPLAINT PLEASE TICK ONE OF THE FOLLOWING BOXES

You cannot work or assemble the product.

Your product is missing parts when it is delivered.

The product has been delivered to you damaged. ie. chipped, knocked or scratched

You are not satisfied with the quality of the goods, or that they vary compared to the shop sample.

You are not satisfied with the service offered by the Store or Warehouse.

You would like to make a warranty claim.

Please give us a brief description of your problem and where it is occuring.

Phone Email

Thank-you for taking the time to fill in these details, it will make it easier for us to follow up your complaint quickly, if it is a delivery complaint we will be in contact within 3 working days, if not sooner. If it is a warranty claim we will be in contact within 7 working days. All complains work in adherence to invoice and the warranty provided and Furniture Galore's terms and conditions of sale.