Interest Free Finance

Approved customers only. <Available on advertised or ticketed price, from <excluding brand/ specific product>>. Monthly payments must be made during the promotional period. Interest and payments are payable after the interest free period expires. Paying only the minimum monthly payment will not pay out the purchase before the end of the plan. A $99 annual fee for Gem Visa applies. At the end of the plan, interest will be charged at 24.99%. This notice is given under the Gem Visa Conditions of Use (as applicable), which specify all other conditions for this offer. Also available to CreditLine, GO MasterCard and Buyer’s Edge customers. Other conditions, fees and charges apply, see relevant product websites for details. Credit is provided by Latitude Finance Australia (ABN 42 008 583 588), Australian Credit Licence number 392145.

 

Deliveries

On the scheduled day of delivery please make sure you have prepared clear access to the driver, for the protection of your new furniture we suggest you go through the below check list, if you have any queries please call your store of purchase who will be able to assist you further.

Customer Checklist

1) Arrival of goods:
• Customers notified by SMS or phone on arrival
• If picking up, please make sure you have appropriate packing to secure load. No claims recognised for damage in transit.
• All goods must be picked up within 7 days of arrival or they are returned to stock and your order may be re-allocated to a later consignment.

2) Drivers:
• Driver will call customer in the morning of booked delivery to confirm.
• Driver delays can occur cust must be available all day.
• Customer responsibility to provide driver clear access.
• Protect floors and walls  for driver to enter home.
• OHS laws prevent drivers from taking off shoes.
• Legs must be attached by customer.
• No claims for damage recognised if access not clear
• Extra charge applies for stairwells, driver will assess at home on day.
• Recommended to open the lounge on matt to prevent damage.
• Customer responsibility to make sure furniture fits in room and through doors and stairwells.
• Lounges delivered in heavy wrapping for protection.
• If driver assembling lounge please may sure there is power near and lounge is placed on a protection matt to tip lounge up and assemble legs.

Its worth double checking these things to ensure delivery goes smoothly. 

3) Ready To Assemble furniture (RTA):
Is delivered in boxes and ready for assembly by the customer, check all panels for damage before assembly. Report any damages to furniture straight away to store. DO NOT OPEN ANY PACKAGING WITH SHARP OBJECT YOU COULD CUT OR SCRATCH THE FURNITURE.

4) Goods going into storage:
Please check all goods are in good condition before signing for delivery.

 

Cancellation Policy

Please choose carefully, we suggest you measure up your area careully before purchase, a cancellation of 20% of purchase price applies to all cancellations for the following reasons:
• Change of mind
• The furniture does not fit
• If we can supply within 3 weeks of quoted delivery

Warranty Claims

If you believe you your product is faulty and wish to obtain a repair, refund, or exchange, PLEASE GO TO YOUR STORE OF PURCHASE our staff will assist you in filling out a customer service form for head office assessment. Once received at head office your claim will be assessed and a call back will be made to you within 10 days, at this stage you will be required to send us digital photos of the said defects, and an inspection may be arranged.

Disclaimer

All products have been included in good faith on the basis they will be available to us at the time of sale. A failure by the supplier to deliver in accordance with orders placed may result in lines being unavailable. Some items are self assembly to keep prices down, accessories not mentioned are extra. While every attempt has been made to accurately reproduce the colour of product, some variations may occur between stores, and all prices are GST inclusive.

Correction of Errors and Inaccuracies

The information of the Furniture Galore web site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you.

General Enquiries

Is there a product in our catalogue or on the website you are interested in, you can make your enquiry online by clicking on the ‘Store Locator’ link for contact details, alternatively you can call our 1800 737 733 number for an immediate response and our customer assistance personel will help you with your enquiry.